Refund policy

Return and Refund Policy

Effective Date: September 28, 2026

At SIPS Herbal Tea Blends, we take great pride in hand-crafting small-batch loose-leaf tea blends and curated teaware. Your satisfaction and trust are essential to our ritual.

Food Safety & Consumable Goods (Tea Blends)

Due to food safety regulations and the perishable nature of handcrafted consumables, unopened and opened tea tins/pouches cannot be returned or exchanged once shipped.

If you are unsatisfied with a blend or received the wrong item, please contact us at hello@sipsherbalteas.com. We evaluate concerns on a case-by-case basis and are committed to making things right.

Teaware & Hardware Returns

We accept return requests for unused hardware items (Glass Infuser Bottles, Insulated Travel Flasks) within 14 days of delivery, provided they meet the following conditions:

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Proof of purchase (order confirmation or receipt) is required.

How to Initiate a Return Request

To request a return or report an issue with your order:

  1. Email our support team at hello@sipsherbalteas.com with your Order Number (e.g., #SIPS-1001) and a brief explanation of the issue.

  2. For damaged or defective items, please attach clear photos of the item and original packaging.

  3. Do not send items back without contacting us first. Once your request is reviewed and approved, detailed return mailing instructions and approval details will be sent directly to your email.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, broken, or incorrect:

  • Please notify us within 48 hours of delivery at hello@sipsherbalteas.com.

  • Attach photos of the damage or incorrect item.

  • Upon verification, we will issue a replacement shipment or a full refund to your original payment method at no additional charge.

Refunds

Once your returned item or case photos are received and inspected, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed immediately to your original method of payment.

  • Please allow 5 to 10 business days for your bank or credit card company to process and post the credit to your statement.

Shipping Costs

  • Original shipping charges are non-refundable.

  • Return shipping costs for non-defective hardware returns are the responsibility of the customer unless the return is due to our error or a damaged product.

Contact Us

For any questions regarding refunds, damaged goods, or order issues, reach out to us at:

SIPS Herbal Tea Blends

Email: hello@sipsherbalteas.com